The best and worst mobile phone providers revealed – what to do if you have a problem with your network – The Sun

EE and Vodafone have been voted the two WORST mobile phone providers in an annual customer satisfaction survey.

Both networks received a score of just 50 per cent in the poll conducted by Which?, the consumer group, which is based on more than 4,000 customers experiences.

EE and Vodafone come bottom of the pile in Which?’s annual survey

EE and Vodafone come bottom of the pile in Which?’s annual survey

While EE received just two stars for customers service, three stars for ease and speed of contacting, and two stars for value for money, Vodafone fared worse with just two stars for ease/speed of contacting, customer service and value for money.

Both providers were awarded just one star for the incentives they offer.

Giffgaff topped the Which? consumer satisfaction survey with a score of 81 per cent.

Customers rated its value for money five stars, while its customer service was rated four stars.

Utility Warehouse also came high in the survey, with a rating of 76 per cent.



Last week Ofcom announced plans for a “text-to-switch” scheme to help make it quicker and easier for customers to switch.

Alex Neill, Which? managing director of home products and services, said: “Year after year we see the smaller providers giving great service and some of the biggest providers struggling to meet their customers’ expectations.

“Those who are fed up of receiving a poor service from their provider should look to switch.

“It is critical that the next government and Ofcom listen to the concerns of mobile phone customers so that there is increased competition in the industry which will lead to a better experience for customers.”

A Vodafone spokeswoman said: “Improving our service for our customers is our top priority. After a difficult year in 2016, many of the improvements we have made are becoming real to our customers. We are determined to become the UK’s best mobile service provider for customer service.”

EE said: “Getting a good 4G connection is one of the most important factors for consumers, so it’s disappointing that these ratings don’t take network performance into account.

“The latest data from Ofcom shows that EE has improved customer service and receives the third fewest complaints in the mobile industry.

“We’re continuing to work incredibly hard to provide the best mobile experience in the UK by rolling out 4G to more places in the UK than any other network and becoming the first operator to answer all customer service calls in the UK and Ireland.”


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