Mobile phone customers outraged as it emerges they are paying for watchdog’s ‘free’ nuisance call blocker –

But for reasons which it declined to disclose, some customers on monthly and pay-as-you-go contracts across a number of networks are being charged the standard rate of texts when signing up. 

EE charges 12p for standard texts while O2 charges 15p and Tesco Mobile 10p.

Ofcom has now retracted its original claim that the service was free, saying: “Please note that the text-to-register service, launched today by the Telephone Preference Service and Ofcom, is not free for all mobile customers. For most users, the text should be included within their bundle. However, some users may be charged a standard message rate by their operator, depending on their contract. We apologise for any confusion.”

TPS said any decision on whether customers would be refunded would be a matter for mobile operators.


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