A Maryland woman sent a laptop computer to her son at college, but it got lost in the mail.
Kimberly Crump’s son earned a full football scholarship to Fairmont State University, and he needed a laptop computer, she bought one for $1,200 and shipped it to him.
To make sure he received it, Crump sent it to his coach’s house instead of the dorm, but when the coach’s wife didn’t recognize the name on the package, she denied it.
On Aug. 15, the U.S. Postal Service told Crump the package was on its way back to her, but she never received. She said she called Fairmont State’s postal service daily to find her package.
She purchased insurance, so she filed a claim, but it was denied.
When NBC4 Responds contacted the U.S. Postal Service, it acted fast. It said it had personnel in multiple districts “working hard to locate the item.”
Just after Labor Day, Crump found the package on her step.
“All of the stickers, it’s amazing,” she said. “I mean, it looks like the package has been through the storm.”
The package, however, was intact.
Then she delivered the laptop to her son at college in person.
“I wanted to make sure he got it in person,” she said. “I couldn’t imagine going through this all over again.”
The U.S. Postal Service couldn’t say where it located the laptop, citing it couldn’t pull data for it.